The Results Customer Satisfaction Survey

An Objective Evaluation of Customer Satisfaction

The market place is a continuously changing environment and customers' needs and buying patterns also change.

Knowledge of customers’ true perception of your company is a powerful tool that can help you to differentiate from your competitors.

It costs much more to gain a new customer than to keep an existing customer.

Establishing customer perception provides you with the opportunity to improve your business, keep your existing customers happy and make it easier to gain new customers.

- A powerful source of market intelligence.

˜ Why do your customers buy from your company?

˜ What do they value about your company?

˜ What don’t they value?

˜ How do they see competitors?

˜ What will they want, and whom will they buy from in the future?

Continual improvement of customer satisfaction can be achieved as a two step process:

1 Quantify customer satisfaction

Results provides an independent and objective quantification of customers perception and levels of satisfaction with your company/products/services.

Results specialises in customer surveys involving buyers from the major multiples, wholesalers, retailers and consumers.

We regularly conduct confidential face-to-face interviews with directors and management at all levels in the major retailers and other organisations to quantify their perception of our client companies and their products and services.

We also conduct national and international telephone and postal surveys.

2 Build on what your customers value

Following each survey, our report of findings and recommendations provides a sound basis for improving already good customer satisfaction levels.

Results consultancy can improve internal processes and help you to achieve even higher levels of customer satisfaction.

For a no obligation discussion of your company's requirements, please contact Ken Lewis

mailto:kenjlewis@resultsmc.co.uk

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The Centre for Results
Llwyni, Rhuddlan Road
St George, Conwy, LL22 9SF
01745 833 545
KenJLewis@resultsmc.co.uk